Delivery and Access Policy
Last updated: 27 October 2026
All products of Yumi Digital are delivered online. Nothing is shipped physically and there are no shipping costs. This policy is part of our Terms of Service.
1. How delivery works
- You tick the two consent boxes on the product page and pay on a secure payment page hosted by Stripe. Stripe emails you a payment receipt right away.
- We send the access link to the course or, for guided packages, your plan and scheduling details by email within 24 hours after payment, to the email address you entered on the Stripe payment page.
- Course materials are available on our online learning platform. Consultations and working sessions are held by video call; dates are agreed by email.
- Sessions do not expire. Extra sessions can be bought by email at a price we quote on request.
2. What you receive for each product
| Product | You receive by email | Sessions | Access or support period |
|---|---|---|---|
| Lead Automation Starter (€30) | Access link to the intro module, the lead-table template and one practical lesson | None | Course access: 7 days |
| Lead Automation Course (€120) | Access link to the full course (6 modules, templates, step-by-step guides) | None | Course access: 12 months |
| Course + Guided Setup (€580) | Access link to the full course and an email to schedule your consultations | 2 one-to-one video consultations, assignment review, guided setup of 1 process | Course access: unlimited. Consultations: no expiry |
| Professional Setup Package (€1,280) | Your individual plan and an email to schedule the consultations (no course access) | 4 consultations, guided setup of 3 processes (leads, client base, notifications) | Consultations: no expiry. Support: 30 days after the guided setup is completed |
| Team Automation Package (€2,560) | Your team plan and an email to schedule the working sessions (no course access) | 6 working sessions for a team of up to 5, setup of up to 5 processes, staff documentation | Sessions: no expiry. Support: 60 days after the guided setup is completed |
Access periods start on the day we send the access link. Support runs for 30 days (Professional Setup Package) or 60 days (Team Automation Package) after the guided setup is completed.
3. If you did not receive the email
- Check your spam or promotions folder for an email from info@yumi-digital.es.
- Check that the email address on your Stripe receipt is correct.
- If nothing arrived within 24 hours after payment, write to info@yumi-digital.es. We reply within 1 business day.
4. Scheduling sessions
We propose session dates by email and you choose the ones that suit you. Sessions do not expire; extra sessions can be bought by email at a price we quote on request. Refunds for sessions not yet held are described in the Refund Policy.
5. What you need
- A current web browser and an email address.
- For sessions: a computer with a camera, microphone and a stable internet connection.
- Your own accounts in the tools you want to set up. Their costs are not included in our prices.
6. Contact
Questions about delivery: info@yumi-digital.es, phone +34 662 576 780 (support hours: Mon–Fri, 9:00–18:00 Madrid time). See also the Contact page.