Refund and Cancellation Policy
Last updated: 27 October 2026
This policy applies to all products sold by YUMI DIGITAL, S.L. ("Yumi Digital") on https://yumi-digital.es. It is part of our Terms of Service. All payments are one-off; there is no subscription to cancel.
1. Refund window: 14 days
You can ask for a refund within 14 days from the date of purchase (the date on your Stripe receipt). The rules below decide how much is refunded. After 14 days no refund is given, except where the law requires it, for example if we fail to deliver what you paid for.
2. Lead Automation Starter and Lead Automation Course (digital content)
- Access link not opened yet: full refund.
- Content opened (you opened the access link or logged in to the course on our online learning platform): no refund.
Why: before payment, on the product page, you expressly request immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once the content has been opened. Until then your right of withdrawal stays fully intact.
3. Guided packages: Course + Guided Setup, Professional Setup Package, Team Automation Package
Within 14 days of purchase, the share of the price for consultations or sessions not yet held is refunded. Sessions held are not refunded.
The rule is the same for every package: all sessions in a package are priced equally, and
refund = price × sessions not yet held ÷ total sessions
- For Professional Setup Package and Team Automation Package "price" is the full package price. These packages do not include the course.
- For Course + Guided Setup the price is split into a course part of €120 and a consultations part (€580 − €120 = €460). The course part follows the digital content rule in section 2; the formula above applies to the consultations part.
Amounts are rounded to the nearest cent. The tables below show every possible case.
Course + Guided Setup, €580
Course part: €120. Consultations part: €460 for 2 consultations, €230 per consultation. Refund = course part (only if the course has not been opened) + €460 × consultations not yet held ÷ 2.
| Consultations not yet held | Course not opened | Course opened |
|---|---|---|
| 2 of 2 | €580.00 | €460.00 |
| 1 of 2 | €350.00 | €230.00 |
| 0 of 2 | €120.00 | €0.00 |
Professional Setup Package, €1,280
4 consultations, €320 per consultation. The individual plan, the guided setup of 3 processes and the 30 days of support are delivered through these consultations and are covered by their price.
| Consultations not yet held | Calculation | Refund |
|---|---|---|
| 4 of 4 | €1,280 × 4 ÷ 4 | €1,280.00 |
| 3 of 4 | €1,280 × 3 ÷ 4 | €960.00 |
| 2 of 4 | €1,280 × 2 ÷ 4 | €640.00 |
| 1 of 4 | €1,280 × 1 ÷ 4 | €320.00 |
| 0 of 4 | €1,280 × 0 ÷ 4 | €0.00 |
Team Automation Package, €2,560
6 working sessions, €426.67 per session (€2,560 ÷ 6, rounded to the cent). Team training, setup of up to 5 processes, staff documentation and the 60 days of support are delivered through these sessions and are covered by their price.
| Sessions not yet held | Calculation | Refund |
|---|---|---|
| 6 of 6 | €2,560 × 6 ÷ 6 | €2,560.00 |
| 5 of 6 | €2,560 × 5 ÷ 6 | €2,133.33 |
| 4 of 6 | €2,560 × 4 ÷ 6 | €1,706.67 |
| 3 of 6 | €2,560 × 3 ÷ 6 | €1,280.00 |
| 2 of 6 | €2,560 × 2 ÷ 6 | €853.33 |
| 1 of 6 | €2,560 × 1 ÷ 6 | €426.67 |
| 0 of 6 | €2,560 × 0 ÷ 6 | €0.00 |
4. Buying several products
Each product is paid separately and has its own Stripe receipt. If you buy several products, the rules above apply to each product separately, according to the rule for that product.
5. How to ask for a refund
- Email info@yumi-digital.es within 14 days of purchase from the email address you used for the payment.
- Tell us which product you want refunded. The receipt number from your Stripe receipt helps us find the order quickly.
- We confirm the amount within 1 business day and issue the refund through Stripe to the original payment method. When the refund appears on your statement depends on your bank.
When a refund is issued, access to the refunded content ends and remaining sessions of that product are cancelled.
6. If something does not work
If you did not receive your access link, cannot open the content, or a session did not take place because of us, contact us. This does not limit your statutory rights.
7. Contact
YUMI DIGITAL, S.L., C/ Castrillo de Aza 3, 8º B, 28031 Madrid, Spain. Email: info@yumi-digital.es. Phone: +34 662 576 780, support hours Mon–Fri, 9:00–18:00 Madrid time.